Customer Help Service

Customer Help Service

Welcome to the Powatechnic Customer Help Centre!

Contact Us
FAQs

Q1. How can I find the right charger for my e-bike/scooter/etc?

Answer: There are 3 ways to find your charger.

  • A) By Brand
    when pointed to "Buy Battery Charger", select the brand you are looking for

  • B) By Specification (ie voltage)
    when pointed to "Buy Battery Charger", select the voltage accordingly

  • C) By search charger model ID from your old charger
    input the keywords into the search bar on top

  • If you still not able to find the charger, please chat with us (click the icon on the bottom right corner)

Q2. How long does it take for delivery?

UK (Mainland) Item(s) usually arrive the next day if your postal address is within the UK mainland.
Scottish Highlands,
Northern Ireland & other UK
The delivery would usually take 1-3 days
European Countries, Australia & USA The delivery would usually take 7 days to arrive.
Other parts of the world Delivery time are various depends on the country and the services available.
Self Collection You can also pick up from our Sheffield Warehouse
(Mon-Fri 8.30am - 6.00pm & Saturday: 9.30am - 1.30pm).
Please contact us for an appointment.

reviews

We purchased the wheelchair to use in addition to my regular chair, so I’m not using it every day. We did take it away for a couple of weeks over Christmas and New Year and it performed brilliantly. I really like it. Having a versatile wheelchai...

Source | Mr. N Merrick

Fantastic service. very helpful in selecting what was best for me. highly recommend.

Source | Mr. S Birch

I originally bought my chair to use on holiday because of its design etc it could be easily taken in aircraft etc. Tenerife is very hilly in generally so I also bought a spare set of batteries. Everything worked brilliantly. I have also travelled...

Source | Mr. B Shugrue

Worldwide
Delivery Available

UK inhouse
Service & Support

Collection from
Warehouse Available