Contact & FAQs

Need help? Don't hesitate to get in touch.

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Q1. How can I find the right charger for my e-bike/scooter/etc?

Answer: There are 3 ways to find your charger.

  • A) By Brand
    when pointed to "Buy Battery Charger", select the brand you are looking for

  • B) By Specification (ie voltage)
    when pointed to "Buy Battery Charger", select the voltage accordingly

  • C) By search charger model ID from your old charger
    input the keywords into the search bar on top

  • If you still not able to find the charger, please chat with us (click the icon on the bottom right corner)

Q2. How long does it take for delivery?

UK (Mainland) Item(s) usually arrive within 2 working days if your postal address is within the UK mainland.
Scottish Highlands,
Northern Ireland & other UK
The delivery would usually take 2-3 days
European Countries, Australia & USA The delivery would usually take 7 days to arrive.
Other parts of the world Delivery time are various depends on the country and the services available.
Self Collection You can also pick up from our Sheffield Warehouse S9 2LQ
Mon-Fri 9.30am - 5.00pm, please contact us for an appointment.


We purchased the wheelchair to use in addition to my regular chair, so I’m not using it every day. We did take it away for a couple of weeks over Christmas and New Year and it performed brilliantly. I really like it. Having a versatile wheelchai...

Source | Mr. N Merrick

Excellent service, really quick replies giving accurate information and no hard sell

Source | Neil Tanner

Fantastic service. very helpful in selecting what was best for me. highly recommend.

Source | Mr. S Birch